The venue was pretty and magnificent, with beautiful beach views. the location was great, close to Cancun, Tulum, and Playa Del Carmen. the Seaside restaurant had great garden views. the room was gorgeous with soft beds. the hotel was in a central setting by the ocean, just a pleasant stroll away from Seattle Art Museum.

The suite was stylish and featured a separate shower along with two sinks, which was really nice. I found the service to be quite good overall. 👍.

The hotel was fairly clean, facilities were great, absolutely perfect location just next door to the ruins at Tulum, and the wildlife. The breakfast was exceptionally good with second rate, tropical drinks, mimosa to choose from.

The hotel was clean and in an excellant location, the stuff were amiable. Fresh fruit, pastries, and yoghourt were fabulous and excellent.

What we liked most was the friendly staff and variety of salty foods offered by the different restaurants and cafes

The insistence to attend a breakfast in which they wanted to sell you some kind of vacation plan, the little variety and flavor of the desserts, and that the hotel gives you a photo session in the facilities and on the beach, which we agreed to do and we took some super nice pictures ... at the time of showing it the packages to buy them were super expensive and they didn't have an option to buy the digital files alone like in many other attractions... the session that promises to be 20 min. ends up taking almost 1 hour and you feel that they swindled your vacation time when you see what they want to charge you for the photos...also they promise gifts with the purchases of photos... and they only apply for the most expensive packages. (to give you an idea from 250 to 600 dollars).

Thoroughly enjoyed this wonderful hotel with charming staff from waiters. The location was excellent, relatively close to Salon Tres Rios I. There was a beachfront restaurant nearby. Everything was simply great.

This venue has a perfect and spectacular location with garden views, and I enjoyed the surprise of finding the Rhododendron Cafe nearby, as well as the authentic cuisine at the à la carte restaurant.

Amazing pool, parking onsite.

The attention of the staff

I don't recommend the place for Latino tourists. The hotel is very good but I wouldn't go back. Absolutely everything is in English, the menus of the restaurants, the posters, the entertainment is directed to the Americans, the waiters greet you in English, the TV contains American channels, the music is American, it is full of Americans drinking in excess and talking loudly on the beach, in the pools, in the restaurants. You have no chance to interact with anyone who does not speak English. You have no contact with Mexican culture at all. You sit in a Miami resort. In the jacuzzi located in the pool there were permanently 20 Americans drinking and screaming at the same time. Impossible to enjoy. To leave the hotel and get in touch with Mexico you have to spend 40 dollars round trip. Highly not recommended for Latinos. On the other hand the drinks are of very bad quality, they DO NOT USE NATURAL FRUITS! ALL ARTIFICIAL JUICES!!!

The breakfasts were delicious, and the staff was friendly and attentive without rushing us, making for a great experience.

Thank you for a lovely stay. The hotel is gorgeous with very clean pool and spectacular location on shore. The staff are attentive, managed the parking on-site...

Convenient location near restaurants, shops, and entertainment spots. the rooms were stunning 🌟.

The accommodation here is amazing with spotless facilities, excellent Wi-Fi, a beachfront dining option, and beautiful room setups.

I loved my stay here and would definitely come back, the staff members were really nice.

This place is pretty clean and the staff, especially the waiters, are really nice and helpful; the location is amazing, situated in a beautiful area next to the Riviera and the Riviera restaurant.